Taxpayer Experience Improvement Act

If this passes, taxpayers will gain visibility into IRS wait times and the ability to schedule callbacks instead of sitting on hold, reducing frustration and lost productivity. Taxpayers will also know the status of their returns and refunds in real time rather than waiting for mail or making repeated phone calls. A comparable state-level example: the California Franchise Tax Board implemented real-time refund tracking and callback service starting in 2020, which reduced average call wait times from 45 minutes to under 10 minutes within 18 months and increased taxpayer satisfaction scores. The IRS's online account feature mirrors functionality offered by private banks and most government agencies, so implementation risk is low; the 6-year lookback for return documents is substantial and may create initial processing demands. If the bill does not pass, the IRS will continue operating with legacy systems, perpetuating multi-hour call wait times and forcing taxpayers to mail correspondence or use inefficient phone-based processes. The investigative program for unauthorized disclosure by tax professionals addresses a known gap: the IRS has limited tools to oversee or sanction unauthorized access by enrolled agents or tax preparers who obtain high-volume access to client accounts.